Terms & Conditions

By accessing this website or engaging in any free or paid services provided by Joab Russo (“the Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Engaging in any consultation, session, booking, or communication constitutes acceptance of these Terms and Conditions.

The services provided are supportive counselling and wellbeing guidance services offered within a non-clinical framework.

Services:

are not psychological therapy, psychotherapy, psychiatry, or medical treatment;
do not include diagnosis, clinical assessment, or treatment of mental health disorders;
are intended for personal reflection, emotional support, personal development, and spiritual exploration.

Clients are responsible for seeking appropriate licensed medical or mental health professionals where clinical care is required.

Services are not suitable for crisis situations or emergencies.

If you are in immediate danger or require urgent assistance, contact:

The Service does not provide monitoring, crisis intervention, or emergency response.

By engaging in services, you acknowledge that:

participation is voluntary;
outcomes cannot be guaranteed;
you remain responsible for your own decisions, actions, and wellbeing;
sessions are collaborative conversations intended for support and insight rather than treatment.

Sessions may be offered as free or paid services.

Free sessions are offered subject to availability and may be limited or withdrawn at any time.
Payment for paid sessions must be completed as required by the booking platform before or after the session as specified.
Missed appointments or late cancellations may be subject to fees where applicable.

Sessions are delivered online unless otherwise stated.

Clients are responsible for:

The Service is not responsible for interruptions caused by technical issues outside reasonable control.

Personal information is handled in accordance with the website Privacy Policy.
Confidentiality may be limited where disclosure is required or authorised by law, including situations involving serious risk of harm to yourself or others.

The practitioner operates within a non-clinical supportive counselling scope informed by mental health support principles and extensive lived and spiritual experience.
Where concerns arise that fall outside this scope, clients may be encouraged to seek support from appropriately registered health professionals or emergency services.

To the maximum extent permitted by law:

services are provided in good faith for supportive purposes only;
no guarantees are made regarding outcomes or personal results;
the Service is not liable for decisions, actions, or consequences arising from participation in sessions or use of website content.

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

This website may contain links to third-party resources. The Service is not responsible for the content, accuracy, or practices of external websites.

These Terms and Conditions may be updated at any time. Continued use of services after updates constitutes acceptance of the revised Terms.

All services (whether free or paid) are provided from Australia and governed exclusively by Australian law. All agreements, any legal matters or proceedings, and any disputes arising from use of this website or engagement with services shall be governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes must be brought in Australian courts.
Counselling and support services are available only to clients located in jurisdictions where such services may legally be provided under Australian-based professional liability coverage.
I agree to the Terms & Conditions, Privacy Policy and Disclaimer.

For questions regarding these Terms and Conditions, please contact via the details provided on this website.